Business Need: Our client needed a new system to provide seamless, online financial, customer relationship management (CRM), and supply chain operations to improve forecasting, inventory control, and overall customer satisfaction. Another key requirement was to get into eCommerce, expand online sales, and improve distribution operations globally.
Our client is a luxury brand offering travel and lifestyle accessories retailed through multiple channels globally. This Canadian company needed to implement a new system to cater to it's rapid growth.
The Project: Perint teams helped implement the SAP ERP and SAP CRM applications and the SAP NetWeaver platform, including the SAP NetWeaver Business Intelligence component.
Our client gained a single view across its supply chain and its retail and consumer customer relationships, enabling the company to improve planning, forecasting, and logistics; shorten product-to- market cycle time; and improve gross margin performance. Our client manages its global manufacturing operations as if all the plants were in one location.
Direct Impact: With the new system, our client has increased online sales by 25%, improved the bottom line, drastically cut delivery times and raised overall performance of every department resulting in a tremendous gain in customer confidence and revenue growth.